Guide: How to Access NMX & Performance When the NMX Is Not Showing

 

Google has acknowledged a bug where NMX (New Merchant Experience) does not appear for some Google Business Profiles (GBP).

Even when the NMX is missing, we can still access most sections, including Edit Profile, Performance & other by using the URL-based workaround.

This guide provides you with a step-by-step method to retrieve those hidden NMX sections.

Understanding the Bug

Some accounts do not show the full NMX interface (no dashboard).
However, Google still loads the NMX behind the scenes, and we can trigger it manually using special URLs.

How to Get the Base URL

Search the business on Google (while logged into the account that has access).

Select the three dots under the Maps, and select the ‘edit your business information’

Once the popup opens, copy the URL from your browser. (Very Important)

It usually looks like this: “https://www.google.com/search?q=business+name+LLC&stick=H4sIAAAAAAAA_-NgU1I1qDAyNjRPNjMwNLFIMzVIMjS0MqgwNbFINDUySDU0MDYyMTU1X8Qq4JGYl1KZm5inYGxmoODj4wwAssc5QzwAAAA&hl=en-GB&mat=CT5BeJtUtAFoElcBTVDHnmGPaKE-xg1KkY352evWqC-ZNCND9By9o32yplwTjmVj1LFtUtgHaHrIL8ibVPqDQde939kh2d3cQA_InfP01lQsDJASmRtnssCQ_C6lnrrkRQo&authuser=0#mpd=editprofile/info”

The red-highlighted section is the base URL for this example, and this is the key.

You will need to locate your own base URL from your account, just like the example shown in the screenshots above.

Accessing Other NMX Sections Using URL Tweaks

Option


Replace the URL end part with the below mentioned values

Edit Profile

Base URL

#mpd=editprofile/info

Performance

Base URL

#mpd=~BusinessProfileID/promote/performance

Services

Base URL

#mpd=~BusinessProfileID/editprofile/services

Photos

Base URL

#mpd=~BusinessProfileID/promote/photos/mediatool

GBP Settings

Base URL

#mpd=~BusinessProfileID/overflow/profilesettings

For People and access menu

Base URL

#mpd=~BusinessProfileID/overflow/profilesettings/managers

Important Note

  • You must be logged into the same Google account that has access to the business.

  • Always Open the URL in New Tab

If you’re logged in with the wrong account, the page will not load or will show an error.

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